Privacy policy

Privacy Policy

Last Updated: October 2025

Ranocoo ("we," "us," or "our") operates ranocoo.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or communicate with us.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Name
Billing and shipping addresses
Email address
Phone number, if provided
Order and transaction details

Device and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, time zone, and interactions with our website.

Cookies and Similar Technologies

We may use cookies and similar technologies to maintain website functionality, remember preferences, analyze website traffic, and improve your shopping experience.

2. How We Use Your Information

We may use your information to:

Process and fulfill orders.
Arrange shipping and delivery.
Process payments through authorized payment providers.
Communicate order confirmations, shipping updates, and customer service responses.
Prevent fraud and protect our website.
Improve our products, services, and website performance.
Comply with applicable legal and regulatory obligations.
Send marketing communications where permitted by law and, where required, with your consent.

3. Sharing Your Information

We may share relevant information with trusted third parties when necessary to operate our business, including:

Shopify, our e-commerce platform.
Payment processors.
Shipping and fulfillment providers.
Website analytics and technical service providers.
Professional advisers and public authorities when legally required.

We do not sell your personal information in exchange for money. Any sharing or disclosure of personal information will be handled in accordance with applicable law.

4. Shopify Services

Our online store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to offer products and process orders.

Your information may be processed by Shopify and other service providers to support purchases, payments, security, and store operations. Their processing of information may also be subject to their respective privacy policies.

5. Cookies and Tracking Technologies

Our website may use cookies to support essential website functions and, where applicable, analytics and advertising activities.

You can manage cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Where legally required, we will request consent before using non-essential cookies or similar technologies.

6. Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, recordkeeping, dispute resolution, and legal compliance.

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of certain personal information.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications or targeted advertising activities where applicable.

To exercise your rights, contact support@ranocoo.com. We may need to verify your identity before processing certain requests.

8. Marketing Communications

You may opt out of promotional emails by using the unsubscribe instructions included in those emails.

Even if you opt out of marketing communications, we may still send transactional messages related to your orders or customer service requests where necessary.

9. Children's Privacy

Our website is not intended to be used by children who are not legally permitted to make purchases or provide personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

10. International Data Transfers

Your information may be processed or stored in countries other than the country where you live. Where required, we will implement appropriate safeguards for international transfers of personal information.