Refund policy

Refund and Return Policy

Last Updated: October 2025

At Ranocoo, customer satisfaction is important to us. We want you to feel confident when shopping at ranocoo.com. Please review our refund and return policy before placing your order.

1. Return Eligibility

If you are not satisfied with your purchase, you may contact us to request a return, subject to the conditions outlined in this policy and applicable consumer protection laws.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned with its original packaging, where applicable.
Proof of purchase or an order confirmation must be provided.
You must contact us before sending any item back.

Certain items may not be eligible for return where permitted by applicable law, including personalized items, perishable goods, and items excluded from returns for hygiene or safety reasons.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at support@ranocoo.com.

Please include your order number, a description of the issue, and clear photographs when possible. We will review your request and provide appropriate assistance in accordance with applicable law.

3. How to Request a Return

To initiate a return, email support@ranocoo.com with the following information:

Your order number.
The item you wish to return.
The reason for your return.
Supporting photographs, if applicable.

Please wait for return instructions before shipping any item back. Returns sent without prior authorization may experience processing delays.

4. Return Shipping Costs

Unless otherwise required by applicable law, customers may be responsible for return shipping costs for returns due to personal preference or a change of mind.

If an item is damaged, defective, or incorrectly supplied, we will work with you to determine an appropriate resolution in accordance with applicable law.

Original shipping charges and any customs duties or taxes may be non-refundable where permitted by law.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

If you have not received an approved refund within a reasonable period, please contact us at support@ranocoo.com.

6. Exchanges

If you need a different item or receive an incorrect product, please contact us at support@ranocoo.com. Exchange requests are subject to product availability and applicable law.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or shipment. This does not affect any cancellation or withdrawal rights you may have under applicable law.