Shipping policy

Shipping Policy

Last Updated: October 2025

Thank you for shopping at Ranocoo. This Shipping Policy explains how we process and deliver orders placed through ranocoo.com.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, holidays, and other operational factors.

Please allow time for order verification, preparation, and dispatch. If an unexpected delay occurs, we will make reasonable efforts to provide relevant updates.

2. Shipping Destinations

Shipping availability depends on the destination and the shipping options offered at checkout.

Customers should confirm that their shipping address is accurate and complete before placing an order.

If we are unable to ship to a particular destination, we will contact the customer when reasonably possible.

3. Shipping Times

Estimated delivery times, where available, will be displayed at checkout or communicated through the relevant shipping information.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise. Actual delivery may be affected by the destination, customs clearance, carrier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

4. Shipping Costs

Applicable shipping charges will be displayed during checkout before the order is completed.

Any shipping promotions or special shipping conditions will apply only when expressly stated on our website.

5. Order Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Please allow time for the carrier's tracking system to update after shipment.

If your tracking information has not updated for an extended period, contact us at support@ranocoo.com for assistance.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has entered processing or shipment.

Additional costs arising from address corrections or reshipment may be the customer's responsibility where permitted by law and where applicable.

7. Delayed, Lost, or Undelivered Packages

If your package is delayed, appears lost, or has not arrived within the estimated delivery window, please contact support@ranocoo.com.

We will review the available tracking information and work with the relevant shipping provider to determine the next appropriate steps.

Any resolution will be handled in accordance with applicable law and the circumstances of the shipment.

8. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout or on our website, customers may be responsible for these charges where permitted by applicable law.

Customs processing may also affect delivery times.

9. Third-Party Shipping Providers

We may rely on third-party carriers, fulfillment partners, or logistics providers to deliver orders.

If a third-party provider is involved in shipping your order, delivery may be affected by that provider's operating procedures and service conditions. This does not limit any rights you may have under applicable law.